F.A.Q. for our "New England Style" signs

What forms of payment do you take?
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. You can also mail us your business or personal check. Production work will not begin on your sign until your payment is received and processed. If paying by check, we wait 2 weeks for your check to clear before beginning production.

Do you offer any Lease options?
Yes, through a partnership with Midwest Leasing Group (MLG) we offer a "Lease to Purchase" option. You will be presented with this payment option in the shopping cart if your sign order totals $2000. or more. Contact us for further info.

Do you offer RUSH service?
Yes, see info under "general questions" below.

Will these signs crack, peel or rot like wood and what are they made of?
The small, large and jumbo size signs are made using a computer cut high quality printed outdoor vinyl transfer applied to a 1/2" thick PVC signboard. The Grand and Pro size signs use a computer cut high quality printed outdoor vinyl transfer applied to a composite aluminum 1/4" thick signboard (Alumacorr). These are rigid, strong and lightweight and handle all weather conditions very well. They  will not rot, crack, splinter, warp or peel like painted wood does. We use the highest quality 8-year vinyl (min. expected life span) on all signs. They also include the correct stainless steel hanging/mounting hardware where necessary so there is no future rust to worry about.

How long does it take to get my sign?
Most signs are shipped within 2 weeks on average from the date of your proof approval. Sometimes larger more elaborate signs will require some extra time. If you need your sign faster, please let us know when you order. We can usually accommodate RUSH orders (extra charges may apply).

Can I see a proof of my sign before production?
Yes, after your order is placed our graphic artist will design your sign and then email you a proof for your review/approval (within a few days of your order). After we get proof approval from you your credit card will be charged and we will then build and ship your sign asap. The sign proofs you receive will reflect the options you chose while designing/ordering your sign. Changes can be made to your initial proof if needed. We want you to be happy with your sign layout before we build your sign.

How much does shipping cost for "New England Style Signs"?
We ship UPS whenever possible. Small signs are $14. Large signs are $18. Jumbo signs are $35. Signpost shipping is $20 (oversized item). All 2-post Complete System signs cost $55 to ship (2 oversized items).  All UPS shipping costs will automatically be added before checkout.

How does "Freight Delivery" work on larger size signs?
If your order requires freight shipment we will quote you a price before proceeding. Grand and Pro sized signs will ship on a skid by motor freight at actual cost. All of our sign products that do ship by freight are considered  "curbside delivery," which means that the driver will unload the shipment at the end of your driveway or the entryway of your building. They will usually only enter your property if they feel there is enough room to navigate their truck. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so.

Freight Delivery: Hard-to-Reach Destinations: Let us know at the time you place your order if you live on a narrow or winding road that may be difficult for a full-size truck to navigate. The freight company may need to switch to a smaller truck, and advance notice will save you a lot of time and money and make delivery go more smoothly. Lift Gate service delivery may be available for an extra fee if requested.
 Please contact us for more info.

F.A.Q. for our Vinyl Banners

How much does shipping cost for vinyl banners?
Most banners will ship UPS. The 1st banner costs $9. to ship and ea. additional banner adds $3. to the shipping. Large quantities of banners will have a discounted ship rate.
 

What are these vinyl banners made from?
Our "standard" style banners are made using a 10 oz. vinyl material. Our "Deluxe" style banners are made using a heavier 13 oz. vinyl material. All of our banners use a state of the art printing system utilizing UV stabilized outdoor inks.

How fast do the vinyl banners ship?
Most banner orders ship within 3-4 business days. If it's going to take longer, we will tell you.

                 F.A.Q. general questions

Do you offer any RUSH service if I'm in a hurry?
Yes, we do offer RUSH service if you are up against a deadline. However you must call and tell us your deadline after placing your order so we can determine your best shipping method and timeline.

(These are production prices only--do not include extra freight charges)

New England Style Signs - Expedited Production/Shipping Rush Charges
(signs shipped by truck/freight Rush charges are quoted per order)
Typical production/ship date - 10-14 business days from date of proof approval = $0
Expedited production - 7 days from date of proof approval = $35
Expedited production - 3 business days from date of proof approval = $45
Expedited production - next business day from date of proof approval = $59
Expedited production - same business day as ordered (if ordered before 11am EST*)= $129

Banners, Outdoor Signs, Yard Signs, Magnetic Signs, Posters, Vinyl Decals
Expedited Production/Shipping Rush Charges
Typical production/ship date - 3-4 business days from date of proof approval = $0
Expedited production - next business day from date of proof approval = $25
Expedited production - same business day as ordered (if ordered before 11am EST*) = $49

Can I be safe ordering online?
Yes. Our ordering page uses a secure server so you can feel perfectly safe entering your info/payment online. We do not sell our names, we want you all to ourselves!
 
Am I limited in the number of words or letters?
No you are not. But keep in mind the more wording on the sign...the smaller the type size will be.

How do I mount my sign when I get it?
Complete instructions will be mailed to you or included with your sign along with your receipt.

Can I have high resolution artwork of my sign layout?
After your order has been completed and shipped, You can purchase high resolution artwork of your sign files. Great for your own promotional use on print ads, web sites, invoices, letterheads, etc. We will send you a high resolution .pdf, .tif and .jpg. The cost is $99. emailed to you or $119. mailed to you on a CD.

Limited one year warranty:
Custom made/imprinted signs are not returnable. Sign accessories and non imprinted/customized products are not returnable unless they arrive in damaged condition. However, we want you to be 100% satisfied with your purchase. If you notice a problem with your sign (shipment damage, etc.), please contact us within 5 days after receipt of your sign. If the material used in the sign products we offer should peel, fail or fade within one year of invoice date, under normal usage, we will repair or replace the product (at our option). Customer should call our service desk to discuss issue. Customer will be required to return defective product at their expense. We will then repair or replace the product and ship back to customer at our expense.
Returned items or products may be subject to a 10% restocking/handling fee.

What if I decide to cancel my order after you have sent me the sign proofs?
Payment must be made prior to us starting the building phase of your sign(s). After you receive sign proofs from us, they can be altered by us to suit your needs. We want you to be happy with the sign layout before we build it.

Feel free to contact us if you have any further questions.